faq

Frequently asked questions

What is your return/exchange policy?


Our returns/exchanges policy can be found here:




Where is your physical store located?


Our brick & mortar boutique is located at 65 Queen Street in lovely Niagara-on-the-Lake, Ontario, Canada. Grand Opening is March 15th 2021.




I haven't received my shipment yet, is there somewhere to track it?


Your tracking information was sent to you by email. If you cannot locate it, please send us a message and we would be happy to resend it & assist.




Need more help?


Contact us: info@shophopeandco.com